VISUAL AIDS

  • DESCRIPTION

    Visual aids are ‘learning without training’ materials and serve as portable checklists. The interactive demo below helps technical support representatives to identify and resolve common level 1 performance issues. without escalating to the next level of support.

  • AUDIENCE

    Internal and partner support/sales engineers with no or little previous experience in PCoIP client side performance troubleshooting

  • MY ROLE

    I came up with a concept, designed and implemented the project.

  • TOOLBOX

    Articulate Storyline 2, Power Point, Illustrator.